Vetty Knowledge Base

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Vetty Knowledge Base

Candidate FAQ's

Candidate FAQ's

Find answers to help you with your Background check

Why is my background check taking a long time?

Frequently Asked Questions

How to switch profiles

How do I change my Email? - Candidates

I can't find a clinic near me, help!

How do I change my drug screening location?

What do I do when my Donor Pass is Expired?

How do I reset my password?

How do I contact Vetty support?

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Background Processing

What's the status of my background check?

How do I submit a document?

How long does a drug test result take?

What do I need to bring to a drug test?

What types of ID's can I use for my ID Verification?

What does IDV Fail Mean?

How long does the background check take?

How do I reschedule my Health Screening?

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Before Screening

What type of information is included in a background check?

Will an expunged/dismissed record show up on my background check?

What should I do if I can't remember all the details about my past employment or education?

Why do I need to give you my SSN?

How should I prepare for my background check?

Does a background check affect my credit score?

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After Screening

I disputed a charge, now what happens?

What does "Review Needed" mean?

How do I dispute the results of my background check?

How do I view a copy of my background check?

My background check is complete, now what?

Why is my SSN showing No Records?

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