Candidate FAQs
Find answers to help you with your background check
Frequently Asked Questions
- How to switch profiles in Vetty
- Candidates: How do I change my email address?
- Help, I can't find a clinic near me!
- How do I change my drug or other screening location?
- What do I do if my donor pass is expired?
- How do I reset my Vetty password?
- How do I contact Vetty support?
- Why did I receive an email from Virtru?
Background Processing
- What is the status of my background check?
- How do I submit a document?
- How long does a drug test result take?
- What do I need to bring to a drug test?
- What types of ID's can I use for my ID verification?
- What does IDV Fail mean?
- How long does a background check take?
- How do I reschedule my health screening or drug test?
Before Screening
- What type of information is included in a background check?
- Will an expunged/dismissed record show up on my background check?
- What should I do if I can't remember all the details about my past employment or education?
- Why do I need to provide my Social Security Number?
- How should I prepare for my background check?
- Does a background check affect my credit score?