--- title: Billing Process and FAQ's description: This article will help you understand the Billing process for Vetty and answer any frequently asked questions --- [Skip to content](https://info.vetty.co/billing-process-and-faqs#main-content) [![vetty-logo-white](https://info.vetty.co/hs-fs/hubfs/vetty-logo-white.png?width=200&height=74&name=vetty-logo-white.png)](https://www.vetty.co/) - [Knowledge Base](https://info.vetty.co/) - [Vetty Client Portal](https://client.vetty.co/) Open main navigation Close main navigation - [Knowledge Base](https://info.vetty.co/) - [Vetty Client Portal](https://client.vetty.co/) - [About Vetty](https://www.vetty.co/) [About Vetty](https://www.vetty.co/) Hey there! Got a question? - There are no suggestions because the search field is empty. 1. [Vetty Knowledge Base](https://info.vetty.co/?hsLang=en) 2. [General](https://info.vetty.co/general?hsLang=en) # Billing Process and FAQ's ## Understanding Vetty's Billing Process and Frequently Asked Questions. ### **The Billing Process at Vetty** Let’s talk about everyone’s favorite topic...billing! Here’s how Vetty handles invoices, payments, and everything in between so you always know what to expect. **When We Bill** Vetty bills for the previous month’s checks on the **last business day of the month** (weekends may shift this slightly — we like to keep things predictable). When you first set up your Vetty account, you’ll see a field for a **billing contact email**. That’s the address where we’ll send invoices. If you leave it blank, no worries, we’ll send invoices to the Account Creator instead. **What You’ll Receive** Each month, the billing email receives an automated message with *two* versions of your invoice in PDF and Excel format. These are summary level invoices, giving you a nice high-level view of your month’s activity. Want the nitty-gritty, per-person details? Just log into [Vetty](https://client.vetty.co/) and head to **Settings → Invoices**. There, you’ll find a candidate-level and package-level breakdown ready for review or download. *Pro tip:* If you’d like those detailed versions sent automatically every month, let your Customer Success Manager (CSM) know or email us at support@vetty.co. We’ll make it happen for future invoices. **Payments Made Simple** If your payment method is Stripe, the billing email will also receive a message from Stripe when your invoice is ready. Heads-up: Stripe waits about **one hour** before sending new invoices. (We think they're just building suspense.) If your monthly payments are under **$1,000**, you’ll be **auto-charged** using your default payment method in Stripe. Need to update that card or switch payment info? You can do it anytime through our [Stripe Client Payment Portal.](https://billing.stripe.com/p/login/8wMg072OBcVF3lu144) ***Note:** As of May 2023, there is a 3% processing fee on all payments made via credit card.* ### **Billing FAQ's** #### **How do I change my billing email address?** Easy! Just reach out to your CSM or email us at ar@vetty.co, and we’ll help get your billing email updated. #### **I have a Stripe invoice — how do I view my detailed invoice?** No need to dig through your inbox. You can view your invoices anytime by logging into [Vetty](https://client.vetty.co/), heading to **Settings → Invoices**, and checking out all your monthly invoices. If your company uses **locations**, you can also filter by location using the handy dropdown menu to see invoices per location.   #### **How do I know what is paid and unpaid on my account?** Shoot a quick note to ar@vetty.co. Our team can confirm what’s been paid and what’s still outstanding...no guessing games required. #### **What is the third-party fee that I see on my invoice?** If you’re running County, State, or Federal criminal checks, Motor Vehicle Record checks, or Verifications, you might spot a third-party fee on your invoice. These fees come straight from certain jurisdictions that charge for searching their systems...not from Vetty. So, if you’re running a 7-year, 3-county search or multiple checks, you may see more than one fee per candidate. You can view the most up-to-date third-party fee sheet here: [http://vetty.co/pass-through-fees](http://vetty.co/pass-through-fees) **Note:** These fees can change at any time as they are set by the governing bodies, not Vetty. We pass them along exactly as charged, with zero markup.   #### **I didn’t order a Statewide — why is that fee on my invoice?** Vetty has a smart automation in place for those pricey $98 counties in New York. Here’s what happens: when you order a county check in one of those areas, we automatically cancel it and run a Statewide report instead **(also $98)**. That way, if you’re running a 7-year, 3-county search, you’re not hit with $196 or $294 in duplicate fees. 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