In Vetty, every user role comes with its own level of access, helping teams stay organized and secure across the platform. To adjust who can do what, you’ll need User Management permissions. Both Super Admins and Basic Admins have the ability to manage teammates and set the right access levels.
To find the Manage users section, log in to your Vetty account at client.vetty.co. Click the Settings section, and then the Manage Users tab.
Adding a New User 
To add a new user, select the New User button in the upper right-hand side of the "Manage Users" tab.
Enter their First Name, Last Name, Email Address, set their User Role and select which Departments and locations they need access to. Then click "Send Invitation"
The newly invited user will receive an email from Vetty with the subject line "Welcome to Vetty"
Note: You can grant a user access to multiple locations & departments and can grant multiple roles to the user.
Removing a User 
To remove a user, find the user in the user list. You may use the Filter box to search a user by first or last name. Select the red trash can in the right-most column on the page. This user will now be unable to log into Vetty.
Note: If you need to re-activate a previously deleted user, please email us at support@vetty.co
Editing a User Role
To edit a user's role, click on the Role box next to their user name. You will see a pop-up to select their new role. You can use the checkboxes to grant the user more roles and take away previous roles as well. Ensure to click Save below when all edits are made.
If a User Cannot Find Their Welcome Email
If a user cannot find their email, they can generate themselves a new link by visiting the log in page at client.vetty.co and selecting "Doh! I Forgot My Password". They can input their email address to receive a fresh login link.
Vetty's User Roles
- Criminal & Verifications Recruiter: This role gives recruiters access to criminal and verification details. This role, however, cannot view health screening information. It’s also important to note that users in this role cannot take Pre-Adverse actions.
- View Only: This role is all about visibility. Users can view candidate details, individual check information, and background documents with full access to results and files. However, they cannot add new candidates or make edits.
- Limited View Only: Users in this role can see file and check statuses, add notes, and use More Actions to archive files, giving them just enough visibility to stay in the loop. However, they cannot view reports, documents, or individual check details, and they can’t add checks or create new candidates.
- Criminal & Verifications Admin: Users in this role can view all Criminal and Verification results and initiate both Pre-Adverse and Adverse Actions. However, they don’t have access to any Occupational Health–related items.
- Recruiter: Users in this role can add checks, view check details, and access all related documents, giving them everything they need to manage candidate progress. However, they cannot manage other users, access billing, or make hiring decisions.
- Occupational Health User: This role gives users access to Occupational Health check results, including Titers, Blood Draws, Vaccinations, Physicals, and more. It’s designed for clients using Vetty’s occupational health services and can be added to any existing role for expanded visibility.
- Occupational Health User Only: Users in this role can view onboarding documents and Occupational Health–related items. However, they can only see the status of background checks, not the detailed results.
- Billing User: Users in this role can only view invoices and billing details.
- Dev User: This role can create and retrieve client API integration details to support technical connections between Vetty and external systems.
- Basic Admin: Basic Admins can view candidates, invite new users, and assign non-admin roles. They can also view invoices and update developer settings. However, they can’t make hiring decisions.
- Requestor: This role can view the dashboard, add checks, and access the Client Details page. They can also see report statuses on the Candidates page, but they cannot view the detailed results of completed reports.
- Adjudicator: Users in this role can view the dashboard, access Candidate Details, review applicant check results, and send Pre-Adverse and Adverse Action notices.
- Super User: Super Users have broad access across Vetty. They can view the Dashboard and Packages, add checks, review Candidate Details, and send both Pre-Adverse and Adverse Action notices.
- Dashboard User: This role has access to the Candidate list, allowing them to stay updated on overall progress. However, they cannot view detailed candidate reports.
- Super Admin: Super Admins have full access to every feature within Vetty. They can update account settings — including billing details, welcome emails, and company branding — and can assign any role to any user in the account.
- I-9 User: Users in this role have access to the I-9 Dashboard only, giving them visibility into employment eligibility forms without access to other parts of the platform.
- Identity Document Viewer Only: This role can view identity documents and see background check sub-statuses for awareness. However, they cannot view additional report details, add to orders, leave notes, or update statuses.