Client FAQs
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      1. Vetty Knowledge Base
      2. Client FAQs

      How do I stop or cancel a Background Check?

       

      In Vetty, there is no way to delete a candidate from the system. However, you can Archive the candidate. Archiving the candidate stops the check from where it is in the process and removes it from your immediate view. 

       

      How to Archive a Candidate

      1. Click on the candidate you would like to Archive.
      2. Click "More Actions..."
      3. Click Archive Candidate

       

      Will I be charged for this Candidate's Background Check? 

      This depends. You will be charged for all of the checks that have started. This means that if your candidate is still "Pending Candidate," then you will not be charged anything for this check. If your candidate has filled out their information and is In Progress, then the checks have started and we have already ordered the information for their background check through automation. 

       

      It is best practice to Archive a candidate immediately if they were added to Vetty in error.