---
title: How do I change a candidate's email address?
description:   If your candidate hasn't received the email invitation and reminders Vetty is sending, there is a chance their email is incorrect.   To Verify, search or click on the candidate's name in your Vetty
---

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# How do I change a candidate's email address?

Nothing kills momentum like a candidate saying, *“I never got the email.”* Before we blame the internet gremlins, there’s one very common culprit: an incorrect email address in the system. Thankfully, it’s an easy fix and we’ll walk you through it.

First, sign in to  your Vetty account and search for the candidate or click directly into their profile. Under the **Candidate** heading, you’ll see the email address Vetty has been sending all communications to.

If you spot a typo or an outdated address, no stress—we just need to get it corrected by our tech team.

Email **support@vetty.co** with:

- The **incorrect** email currently listed.
- The **correct** email it should be updated to.

Our support team will open a ticket, and work their magic within 24 hours.

Once the update is complete, you can send the candidate a brand-new **Start Link** to kick off their check.

1. Click **More Actions…**
   
   ![](https://info.vetty.co/hs-fs/hubfs/image-png-Apr-02-2024-10-59-42-3741-PM.png?width=509&height=327&name=image-png-Apr-02-2024-10-59-42-3741-PM.png)
2. Select **Send Email Reminder to Start Application.**
3. A window will appear for you to add a custom message.  
     1. This is required!
4. Click **Send Reminder.**
   
   **![](https://info.vetty.co/hs-fs/hubfs/image-png-Apr-03-2024-04-33-27-1514-AM.png?width=583&height=1519&name=image-png-Apr-03-2024-04-33-27-1514-AM.png)**

And voilà, your candidate is officially back on track!<https://support.vetty.co/hc/en-us/articles/4418351620244-What-does-ETA-Hit-or-ETA-Clear-Mean->

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