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      1. Vetty Knowledge Base
      2. General

      ID Verification Flags

      Different ID Verification flags and more information about what they mean

      Name Mismatch

      • The name entered into Vetty didn't match the name provided from the ID. If you need the name in Vetty adjusted due to an ID mis-read please email or chat us at support@vetty.co

      Physical document not used

      • The user is trying to use a printout/ emulating a document or showing a document from a device screen. This is flagged as potentially fraudulent activity.

      Suspected document tampering

      • document includes data or features which are not compliant with the appearance of an official specimen
      • document data cross-reference was not successful. This means the data extracted from the barcode didn't match the front of the ID. 

      Suspicious behavior

      • portrait photos are shown only from a device screen

      • document photos are shown only from a device screen

      • portrait photos are only presented as a printout or a scan

      • document photos are only presented as a printout or a scan

      • images have been digitally altered

      • there is more than one person visible in the session

      Known fraud

      • when the same person, device or document has been present in previous fraudulent sessions

      • slideshow was detected in session video

      • session images are streamed instead of taken in Veriff's flow

      The person showing the document does not appear to match the document photo

      • portrait photo does not match document photo

      • more than one unique individual's portrait photos and document photos present in the same session (e.g portrait photo of both Tom and Bob + document photos of both Tom and Bob's documents in the same session)

      Data center usage detected

      • Network routed through data center during verification flow.

      • A Data center is a large group of networked computer servers typically used by organizations for the remote storage, processing, or distribution of large amounts of data.

      Network and browser time zone mismatch

      • Network time zone is different from the used web browser's time zone.

      Session traffic proxied

      • Traffic has been proxied at one point during the vendor session

      • A proxy server is any machine that translates traffic between networks or protocols. It's an intermediary server separating end-user clients from the destinations that they browse.

      Session vendor provided name not matching with name on the document

      • Name provided by vendor is not exactly the same as name extracted from the document.

      Restricted IP location  

      • The user declined as they are accessing a flow from IP-restricted locations (Sanctioned territories) - North Korea, Crimea, Luhansk, Donetsk, Iran, etc.

      Suspicious behaviour - Identity Farming 

      • Users would get declined for fraudulent activity. Identity Farming is when a fraudster is farming identities of other users (Either through various scams online or asking users on the street to go through the flow with their real document & their selfies)

      Attempted deceit -

      • Some fraudulent activity happened
        • Device screen used- User presented their document from a device screen
        • Printout used- The user has their document printed on a piece of paper instead of a valid government issued ID. 

      Expired ID documents

      • These are automatically set to have the candidate re-submit new non expired documents. 

      Person is under 18 years old

      • This will flag automatically as an IDV Fail if the candidate is under 18 years of age. You will see additional flags if the person is under 13, 14 or 16 years old as well.