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      1. Vetty Knowledge Base
      2. General

      ID Verification Flags

      Different ID Verification flags and more information about what they mean

      Name Mismatch

      • The name entered into Vetty didn't match the name provided from the ID. If you need the name in Vetty adjusted due to an ID mis-read please email or chat us at support@vetty.co

      Suspected document tampering

      • document includes data or features which are not compliant with the appearance of an official specimen
      • document data cross-reference was not successful

      Suspicious behaviour

      • portrait photos are shown only from a device screen

      • document photos are shown only from a device screen

      • portrait photos are only presented as a printout or a scan

      • document photos are only presented as a printout or a scan

      • images have been digitally altered

      • there is more than one person visible in the session

      Known fraud

      • when the same person, device or document has been present in previous fraudulent sessions

      • slideshow was detected in session video

      • session images are streamed instead of taken in Veriff's flow

      The person showing the document does not appear to match the document photo

      • portrait photo does not match document photo

      • more than one unique individual's portrait photos and document photos present in the same session (e.g portrait photo of both Tom and Bob + document photos of both Tom and Bob's documents in the same session)

      Data center usage detected

      • Network routed through data center during verification flow.

      • A Data center is a large group of networked computer servers typically used by organizations for the remote storage, processing, or distribution of large amounts of data.

      Network and browser time zone mismatch

      • Network time zone is different from the used web browser's time zone.

      Session traffic proxied

      • Traffic has been proxied at one point during the vendor session

      • A proxy server is any machine that translates traffic between networks or protocols. It's an intermediary server separating end-user clients from the destinations that they browse.

      Session vendor provided name not matching with name on the document

      • Name provided by vendor is not exactly the same as name extracted from the document.