Background Processing
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      3. Background Processing

      What does IDV Fail Mean?

      Your background check may show the status IDV Fail. 

      This means that the automated Identity Verification failed. Identity Verification is done to match your face with your Identity Document (Drivers License or Passport). Vetty uses our partner Veriff to to quickly determine if the ID document matches the person submitting the ID and if there are any other fraud flags. 

      **This does not mean you failed the background check. Work with the company you are seeking employment with to resolve the IDV Fail. 

      This IDV Fail can happen for a number of reasons. Some reasons are: 

      • Your age is under 18
      • You used a photo of your ID instead of the actual ID for the verification
      • The similarity score between your selfie and your ID image was too low
      • The ID or selfie image was too dark
      • The back of the ID (barcode) was not verified
      • The ID was expired 
      • You have already applied to this company and it is recognizing you as a duplicate. 
      • The name that you applied with doesn't match the one on your ID

      In order to clear your check and move it past IDV Fail, please contact your potential employer. They should be able to tell you why the IDV failed and what steps to take to approve your Identity Verification.