How can I check on the status of a candidate?

Depending on the package selected, the background check should take 1-4 business days to complete. 
Packages with Health Screenings may take longer, depending on how long the candidate waits before going into the clinic. 

To check the status of a check:

1. Filter the dashboard by Package, Location, Status or Search for the candidate by name or email.
   1. If enabled, you can also search by Health Screening Tag
2. You can see the overall screening status in the “Status” column on your dashboard.
3. Click on the candidate to drill down into more details of their order.  This has up-to-date information on the checks. 
   
   1. View the Status of each item in the file. See this article on definitions of Vetty statuses for more information on these. 
   2. You can view additional ETA information on the County Criminal and County Civil checks. To view the ETA, select the drop down next to County Criminal/Civil check.
      
      You will be able to see all names being searched and all counties being searched. Select the drop down again to view additional search details including the ETA.
      
4. View the Activity Feed as it is a timeline for the file. The most recent items are on top and the oldest items are at the bottom of the feed. This section will contain any notes from the Vetty Operations team pertaining to the status of the file.

When the background check is completed, the person who placed the order will receive an email letting them know if the candidate has Cleared the check or if they are needing Review. 

Candidates who are needing Review will need a hiring decision to be made. Users with the correct permissions can mark the candidate either “Meets Hiring Criteria” or “Send Pre-adverse action.” More details on this can be found in the following article Steps for taking PreAdverse/Adverse Action.